Policies and Procedures

Policies and Procedures for
   Professional Public Speaking
   Train the Trainer
1. Complaints procedure
2. Health and Safety policy
3. Equal Opportunities policy and statement
4. Data protection

 

1. Complaints procedure

As part of the introduction to the training day, the students will be advised that if for any reason they feel they need to complain about any aspect of the training, whether concerning the trainer, other students, or the content of the programme, and if they do not feel comfortable speaking directly to the trainer (Michael), they can email

info@ataps.co.uk
and the complaint will be taken up by the a third party (Katherine)

Katherine will:
contact Michael  directly to discuss the circumstances and help resolve the issue
or:
contact the student to discuss the issue
or:
both.
If either an action or an apology is required, Katherine and Michael between them will decide who is best placed to take the next step

Issue date:                 March 1^st 2023

2. Health and Safety Policy

Any trainer leading an Art of Training and Public Speaking training programme will have

• a current active Personal Public Indemnity Insurance policy
  
  
• will ensure that any Art of Training and Public Speaking equipment that may be plugged into the mains supply at the client’s premises will have been properly tested and deemed safe
  
  
• will receive assurance from the client  that the training event on the client’s premises is covered by the client’s own Health and Safety Policy
  
  

Issue date:                 March 1 2023

3. Equal Opportunities Policy and Statement

1. The Art of Training and Public Speaking was established to provide the highest level of education and training without regard to race, age, gender, creed or political belief, and founded upon the principles of equality
   
   
2. Our commitment to this policy is intended to observe the rights and

respect the dignity of colleagues, students, clients and others with whom the we have contact; and to create a positive, inclusive and diverse working, learning and social environment, free from unfair discrimination, prejudice, intimidation and all forms of harassment.

Aims and Objectives

3. We aim to develop, maintain and support a policy of equality of opportunity which creates the supportive environment in which individuals are treated equitably and without any prejudice or discrimination.

Issue date:                 March 1^st 2023

4. Data protection

1. Upon enrolment each student’s name, phone number and email address is entered onto an Excel spreadsheet and stored on a password protected computer
   in the office of The Art of Training and Public Speaking.
   Apart from a director of The Art of Training and Public Speaking, no one else has access to this computer.
   These details are used solely for contact relating to the Art of Training and Public Speaking training programmes.
   
   

Issue date:                 March 1^st 2023